1. Who We Are
This Privacy Policy describes how Wellness Practice Marketing ("we", "us", or "our") collects, uses, and protects personal data when you visit our website or use our services.
- Business name: Wellness Practice Marketing
- Contact email: salem@wellnesspracticemarketing.com
- Location: Palma de Mallorca, Spain
As a business operating within the European Union, we comply with Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and applicable Spanish data protection legislation (Ley Orgánica 3/2018, LOPDGDD).
2. Data We Collect
We may collect the following categories of personal data:
- Contact data: your full name, email address, and phone/WhatsApp number when you fill in our contact or lead capture forms.
- Communication data: messages and enquiries you send us via email or the website.
- Usage data: technical information about your visit, such as IP address, browser type, pages visited, and time spent on the site. This is collected via cookies and analytics tools (see our Cookies Policy).
We do not collect sensitive categories of data (health records, financial data, etc.).
3. How We Use Your Data
We use the personal data we collect for the following purposes:
- To respond to your enquiries and schedule discovery calls.
- To assess whether our services are a good fit for your practice.
- To send you relevant information about our services, if you have given consent.
- To improve our website and user experience through anonymised analytics.
- To comply with legal obligations.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent (Art. 6(1)(a) GDPR): when you tick the consent checkbox in our forms.
- Legitimate interest (Art. 6(1)(f) GDPR): to respond to direct enquiries from prospective clients and to analyse website performance.
- Legal obligation (Art. 6(1)(c) GDPR): when required by applicable law.
5. Data Retention
We retain your personal data only for as long as necessary:
- Enquiry / form data: up to 2 years from the date of last contact, unless a business relationship is established, in which case we retain it for the duration of the contract plus 5 years as required by Spanish commercial law.
- Analytics data: retained in anonymised or aggregated form; personal identifiers (e.g. IP addresses) are not stored beyond 26 months.
Once the retention period expires, data is securely deleted or anonymised.
6. Data Sharing
We do not sell, rent, or trade your personal data. We may share it with trusted third-party service providers strictly to operate our business:
- Cal.com — for booking discovery calls (subject to their own privacy policy).
- Google Analytics — for anonymised website analytics.
- Email / CRM tools — to manage communications.
All processors are required to handle your data in accordance with GDPR. Where processors are located outside the EU/EEA, appropriate safeguards (e.g. Standard Contractual Clauses) are in place.
7. Your Rights Under GDPR
As a data subject in the EU/EEA, you have the following rights:
- Right of access — to request a copy of the data we hold about you.
- Right to rectification — to correct inaccurate or incomplete data.
- Right to erasure ("right to be forgotten") — to request deletion of your data under certain circumstances.
- Right to restriction — to limit how we process your data.
- Right to data portability — to receive your data in a machine-readable format.
- Right to object — to object to processing based on legitimate interests.
- Right to withdraw consent — at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at salem@wellnesspracticemarketing.com. We will respond within 30 days.
You also have the right to lodge a complaint with the Spanish data protection authority: Agencia Española de Protección de Datos (AEPD) — www.aepd.es.
8. Cookies
We use cookies and similar technologies on this website. For full details, please read our Cookies Policy.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this page periodically.
11. Contact
For any questions regarding this Privacy Policy or your personal data, please contact us:
- Email: salem@wellnesspracticemarketing.com
- Location: Palma de Mallorca, Spain